You can expect a email receipt of your plan, pithing 24-48 hours you will receive the “Welcome Packet Email” this will include all your access. If you do not receive the “Welcome Packet Email” after 48 hours please reach out to customer service at stockalerts@thestocktrain.com; or on live chat via the website at stocktrainalerts.com. Please make sure you check your inbox, spam, or junk folder first if you do not receive it.
The live classes are bi-weekly on Sundays at 6 pm CST, you can check the calendar for the next class by clicking the calendar link in the drop-down menu or at the top of the home page.
You will receive an email for each live class on the Sunday that class is held. Please contact customer service at stockalerts@thestocktrain.com; if you do not receive your meeting invite.
You can cancel your plan anytime; it will run through the end of the purchased month.
Example: If you purchase your plan on Jan 7th and cancel on Jan 23rd, your plan will remain active until Feb 7th.
If you signed up for our subscription service through PayPal, you will need to cancel your subscription through PayPal. The Stock Train LLC does not have access to any PayPal accounts. If you would like to switch to another plan, please cancel the first subscription and then sign up with the new subscription that you would like. If this does not work for you, please email us at stockalerts@thestocktrain.com to get your issue resolved. Please allow up to 48 hours for a response.
All sales are final.
Please email, vipcoaching@thestocktrain.com for VIP memberships, and coaching@thestocktrain.com for Freight Train courses. Please put in the Subject line: 1 on 1 Consultation. Within 24-48 hours, we will set up a time for your 1 on 1 coaching session.
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Please visit our plans and pricing page for the most up-to-date pricing plans.
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Please check your junk/spam email folder.
Please make sure you’re trying to access with the email you signed up with, example: If you signed up with JaneDoe@yahoo.com, but are trying to access with JaneDoe@gmail.com, your access will be denied. If you will like to switch your email, please contact customer
Live Chat is available Monday-Friday 8:30am to 6pm CST. Email: stockalerts@thestocktrain.com
VIP Email: VIPMember@thestocktrain.com